Author name: Nadja Erlenwein

If you have any questions about the payroll accounting file, you can contact us at any time, stating your customer number and the corresponding month of the payroll accounting file for which you have questions. You can contact the customer success department via customer-success@become1.de.

After signing the contract, you will receive an intro to your personal Customer Success Manager. The become.1 Customer Success will take care of the smooth implementation of the become.1 benefits and onboard your company and your current employee base to the become.1 dashboard on the desired date. At the start of the contract, the administrators

If the address of your company has changed, you can enter the new data via the “Company administration” tab. You can only change the address of the company if you have admin rights. Click on the “Company administration” tab You now have the option to change the address or billing address if it differs from

In this article you will find out how you can order your physical become.1 Card to your home. Log in to app.become1.de Click on the become.1 card segment   3. Now click on your virtual card Click below to order a physical card Enter your desired shipping address and confirm the SMS code   6.

You can redeem your vouchers by scanning the QR code or barcode provided digitally in your become.1 app at the checkout in shops. For digital offers, you can enter the voucher code when shopping online during the checkout process. Please note the terms of use stated on the vouchers for specific conditions of certain providers.

If you lose your become.1 card, we kindly ask you to contact customer service immediately. You can reach us at kundenservice@become1.de.

You can easily add your become.1 Card to your Apple or Google Wallet. We’ll explain how to do this below. First of all, a few important tips that you need for adding: Card details: Card type: Debit Bank name: SWAN Card number: You can find this in your become.1 Account under the Card tab  

This article will show you how to allocate monthly card budgets and activate the associated cards. Important note: Before I can create cards and allocate budgets, I have to go through a KYB (Know-Your-Business) process and the associated reference account creation process with our payment service provider. You can see how this works here. Below

As employees must always have made their choice of provider by the end of the month, it is best to activate employees 1-2 weeks before the go-live date (1st contract month, e.g. 1 January 2024). Employees will then still have enough time to register and select their favourite provider. Unfortunately, this is not always possible,

Incentive or reward vouchers can be created as a one-off thank you. If employees are not to receive a non-cash benefit every month, but rather irregularly, this can also be distributed as an incentive. Note: For special occasions such as a birthday, wedding or anniversary, you can issue a voucher up to €60 tax-free. We